Terms & Conditions

Read and understand these terms:

Whit & Watt (“We”, “Us”, “Website”) is the trading name and is registered in Australia. Our head office and boutique address is Ground Floor, 2 Seaview Terrace, Moffat Beach QLD 4551. Our Australian Business number is 96 510 669 092.

Please take care and read these terms and conditions, as browsing or purchasing on this website means that you have agreed to these terms.

By using this website, you guarantee that you have read, understood and agree that 1) you have the capacity to abide by this agreement and the authority to decide to this agreement, 2) you are bound to these terms and conditions, 3) you agree to comply with all local rules and laws.

Whit & Watt reserves the right to change terms and conditions at any time and without notice. These changes are effective immediately. It is your responsibility as the user to read and understand these changes to the terms and conditions. The terms and conditions are relevant until terminated by Whit & Watt. 

Whit & Watt reserve the right to terminate any part of the website, any user's access and any products provided or the website as a whole. If you do not agree to be bound by these terms and conditions, you cannot use the Whit & Watt website. 

Warranty and limitations

a. DISCLAIMER: Whit & Watt makes no warranties or representations about the accuracy or the completeness of this content, the content of any site linked to this site, contributors, information or any other items or sites linked to this site. We assume no liability or responsibility for:

  • Errors or inaccuracies of content and materials;
  • Personal injury or property damage of any nature whatsoever, resulting from your access to and use of the website;
  • Any unauthorised access to or use of secure servers and any or all personal information stored therein;
  • Any interruption or down-time on the website;
  • Any bugs, viruses, trojan horses or the like that could be transmitted through the website;
  • Any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted or made available via the Whit & Watt website, social media or customer service team.

b. LIMITATION OF LIABILITY: In no event shall Whit & Watt be liable to any third party for any indirect, consequential, incidental, special or punitive damages, including a decrease in profit from your use of the website or social media, contributions or any branded items. Whit & Watt’s liability to you in respect of any loss or damage suffered by you and arising out of or in connection with this agreement whether in contract, tort or breach of statutory duty.

c. Whit & Watt makes no warranty with respect to any product sold other than what is stated on the Whit & Watt website. We do not give warranties expressed or implied with any kind of respect to any products sold on the website.


You agree to indemnify, defend and hold harmless Whit & Watt, its agents, distributors and affiliates. This includes all officers, directors and employees.


Prices are all displayed and quoted in Australian Dollars (AUD). Whit & Watt  reserves the right to do any and all fraud checks required. Whit & Watt reserves the right to change prices without notice. Products are only available while stock is available. Any orders placed on items with incorrect prices due to data entry error can be canceled by Whit & Watt or refused. If payment has already been made you will be given the option to remedy the price or receive a refund.

Intellectual Property

Whit & Watt own all content other than outlined content. This includes our website, database, content, images, logo, titles, name, illustrations, designs, marketing, graphics, and text. You may not use this content for any reason unless authorised in writing from Whit & Watt. Any use of any content is against copyright law.

Whit & Watt have written authorisation to use content such as ecommerce images, titles, names, designs, marketing from our wholesalers. Any use of this content without permission is against copyright law.

You must not access whitandwatt.com.au to do anything for an illegal purpose. International users agree to this in their jurisdiction. You must not attempt to hack, modify or use the website illegally. You must not do anything that would harm users or Whit & Watt. You must not violate our trademark or copyright laws. 

Any breach to any part of these terms and conditions terminated your agreement to use this page.

Stock Availability

Whit & Watt is responsible for updating the stock availability on the Whit & Watt website. Please note the Whit & Watt is a small business. All stock available listed on the Whit & Watt website is also the stock available in store. 

In the unlikely event where you have purchased an item(s) (your card or PayPal account has been charged), and we no longer have the item(s) in stock, a staff member from Whit & Watt will be in contact with you to notify you of the occurrence. Whit & Watt will then refund you in full for the payment you have made.

Faulty Products

We warrant that:

  • The Product will be delivered undamaged in the quantities ordered; and
  • The Product will conform with the manufacturer’s advertised product as set out on the Site or in our Product material at the time of your Order.

We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

  • You specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and
  • You provide us with the delivery note number and such other information as we reasonably require.

If you would like us to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:

  • Been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
  • Been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
  • Been dealt with or used contrary to our or the manufacturer’s instructions for the Product; or
  • Deteriorated through normal wear and tear,

After delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Eligibility to Purchase 

In order to make purchases on the website you will be required to provide your personal information. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

The website is only available to individuals and others who meet the Whit & Watt terms of eligibility, who has been issued a valid credit/debit card by a bank acceptable to Whit & Watt , whose applications are acceptable to Whit & Watt and who have authorised Whit & Watt to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Whit & Watt reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Whit & Watt feel necessary, to transmit or to obtain information (Including updated information) about you to or from third parties, including but not limited to your credit/debit card number to authenticate your identity, to validate your credit/debit card, to obtain credit/debit card authorisation and to authorise individual purchase transactions. Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep record of that information. 

Cancellation Policy

Once an order has been placed and we have processed that order, you are unable to cancel that order. If you wish to change the items purchased, you will have to wait until receiving your items when you can complete a return as per the instructions outlined in “Refunds & Returns Policy”.

We may cancel a contract if the Product is not available for any reason. We will notify you if this is the case and return any payment you have made.

Whit & Watt will usually refund any money received from you using the same method originally used by you to pay for the item.